TERMS AND CONDITIONS

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Terms and conditions of acceptance of our quotes and booking with EuroJap Performance.

Quotes

  1. Quotes are valid for 14 days from the date the quote was sent out to the client.
  2. Prices may be subject to change without notice (outside of 14 day quote validity), but updated quote will be provided before confirming booking.
  3. All quotes provided by EuroJap Performance are on the presumption that the vehicle is stock standard from the manufacturer. Any previous poor quality modifications and/or workmanship/damage can affect the original quote. Clients are responsible for informing EuroJap Performance during the quoting stage. (If EuroJap Performance was not informed, and the vehicle arrives on the booking date and is found to have issues (noted above), a re-quote will be provided and must be agreed on before any work is to be carried out).
  4. In cases where additional work is identified beyond the scope of the original quotation, the client will be contacted for authorisation prior to any such work being undertaken.
  5. In the event that clients supply extra parts to fit that was not agreed to by EuroJap Performance on the original quote, the job will be re-quoted to include extra parts to be installed (If client does not agree to the adjusted quote, then the extra parts will not be installed, or the entire job will be cancelled at EuroJap Performance’s discretion).
  6. In the event parts and components are to break or be damaged during the disassembly stage due to age and wear and tear (E.g. brittle plastic parts or split rubber hoses) extra charges will apply, and the client will be made aware and must approve the extra parts before the extra replacement parts are to be ordered.
  7. EuroJap Performance reserves the right, at its sole discretion, to decline or refuse the provision of services to any individual or entity at any time, without obligation to provide a reason.
  8. EuroJap Performance will request full client and vehicle details before being provided a quote. Anyone who refuses to provide all requested information will not be provided a quote.

Part Supply:

  1. EuroJap Performance will always supply OEM equivalent or genuine parts for all services and repairs unless otherwise stated. (Not including performance upgrade or modification).
  2. It is company policy that EuroJap Performance does not allow clients to supply their own parts (unless special circumstances have been arranged with EuroJap Performance prior to any work performed).
  3. EuroJap Performance provides no warranty, guarantee, or liability for parts supplied directly by the client.
  4. In the event that customer-supplied parts are found to be incorrect, incompatible, or faulty, a penalty fee may be imposed at the sole discretion of EuroJap Performance to cover associated delays, diagnostics, or additional labour.
  5. If the dismantling stage has already been completed and the client-supplied new part has fitment or quality issues, EuroJap Performance offers two solutions: 1. we refit the original parts to the vehicle (if possible) and labour charges still apply; 2. EuroJap Performance will source the correct parts for the service or repair at an additional cost. If the vehicle is not mobile and unable to be moved off the vehicle hoist, every hour it is stuck on the hoist during business hours waiting for replacement parts, it will be charged at EuroJap Performances’ hourly labour rate until the job/repair is complete.

Deposit For Job:

  1. A non-refundable deposit of 100% will be required in advance for all special order or non-returnable parts and items sourced specifically for the client or a 50% deposit if the repairs or services includes labour (at the discretion of EuroJap Performance’s service advisor manager).
  2. If a deposit is requested my EuroJap Performance that means the parts are non-refundable.
  3. EuroJap Performance will offer an estimated time of arrival on parts for all deposits made. This is only an estimate and may be subject to change without notice as it is solely dependent on the supplier and is out of control of EuroJap Performance.
  4. Parts will only be ordered by EuroJap Performance once the deposit payment funds are received and cleared into our bank account.
  5. Once the deposit payment is made, all parts that is non-refundable cannot be cancelled.
  6. If a client cancels a deposit on a non-refundable part that includes labour, the labour portion will be refunded (if any) and the client has 60 days to pick up their parts when they are in stock. After 60 days, if no arrangements have been made with EuroJap Performance, the parts will be considered forfeited to EuroJap Performance.

Bookings:

  1. EuroJap Performance will request full client and vehicle details before making a booking. Anyone who refuses to provide all requested information will not be able to be booked in.
  2. If client reschedules multiple times, EuroJap Performance reserves the right to cancel the job or charge a fee (at the discretion of service advisor manager).
  3. If client is a no show and did not contact us to cancel the booking at least 24 hours prior to booking date, a 100% upfront payment will be taken for the service or repairs, before booking client in again. After 100% upfront payment has been made and a second booking has been confirmed by client, if the client no shows again (without contacting EuroJap Performance at least 30mins before booking) then the upfront payment will be considered forfeited to EuroJap Performance for wasting our time.

Final Payment:

  1. Vehicles will not be released from the premises until the final invoice has been paid in full, or a formal payment arrangement has been approved by EuroJap Performance.
  2. For first time clients of EuroJap Performance, final payment and collection of vehicle must be done in person.
  3. EuroJap Performance reserves the right to recover any financial losses arising from unpaid invoices by taking seizure over the vehicle upon which work has been performed.
  4. The client that booked the vehicle into EuroJap Performance is responsible for final payment and any extra charge for extra services carried out or broken parts and components even if they are not the owner of the vehicle.
  5. If final payment is not paid on completion and final invoice by EuroJap Performance and an agreement has not been made by both parties, a debt collector agency will be referred to collect the outstanding invoice.

Safety Liability & Roadworthy:

  1. EuroJap Performance shall bear no liability for any incidents, damages, or safety-related issues arising from the client’s refusal to approve recommended urgent repairs.
  2. It is the sole responsibility of the client to ensure that any requested modifications or performance enhancements comply with applicable roadworthiness standards and legal regulations as stipulated by state or local authorities.
  3. EuroJap Performance shall not be held liable for any additional costs incurred in reverting the vehicle to a compliant or roadworthy state should it be deemed non-compliant following the completion of requested works.

Vehicle Drop Off:

  1. Clients who elect to drop their vehicle off at EuroJap Performance outside of business hours means they agree to take full responsibility and liability for any damage and/or theft to their vehicle.
  2. EuroJap Performance will take no responsibility and liability for any damage and/or theft to a customer’s vehicle until we take possession of the vehicle during business hours.
  3. After business hours drop off, if the gate is open, please park your vehicle in EuroJap Performance car park and place keys in the lock box on the side of the green bin next to the office door on the left.
  4. After business hours drop off, if the gate is closed, please park your vehicle properly on the street without blocking driveways or the main road and place your key in Number 5 letter box.
  5. During business hours a staff member will collect the key from the clients and check your vehicle in.

Vehicle Collection:

  1. Clients are required to collect their vehicle within the same day final invoice is issued unless prior arrangements have been made with EuroJap Performance.
  2. In the event that the client cannot be contacted using the details provided and no prior arrangement has been made with EuroJap Performance for extended storage, a storage fee of fifty dollars ($50.00) per day will be charged, commencing on the fifteenth (15th) day following the invoice date.
  3. If the vehicle remains uncollected for a period exceeding ninety (90) days, and no formal arrangement has been agreed upon with EuroJap Performance, the provisions outlined in the following paragraph shall apply; in the event that an invoice remains unpaid for a period exceeding ninety (90) days, EuroJap Performance will initiate legal proceedings to transfer ownership of the vehicle and proceed with its sale or auction. Proceeds from such sale shall be applied toward the recovery of the outstanding balance, including but not limited to service charges, storage fees, and any loss of income resulting from the continued storage of the vehicle. Clients may collect any excess proceeds within 90 days after vehicle sale/disposal. Any proceeds not collected by client after 90 days will be considered forfeited to EuroJap Performance.

Photography & Filming:

  1. EuroJap Performance has a strict no filming or photography within the workshop without written permission.
  2. EuroJap Performance reserve the right to disconnect all dash cams and disable all sentry modes (or similar) while the vehicle is in EuroJap Performances’ care. (These systems will be turned back on just before the vehicle is returned to the client for pick up once work is completed).
  3. EuroJap Performance reserves the right to photograph and film clients’ vehicle while it is in EuroJap Performances’ care for advertising and marketing on social media and/or more. All vehicles will be made anonymous. If you do not wish to opt out of this, please inform a staff member.

Hygiene & Cleanliness:

  1. EuroJap Performance reserves the right to refuse and cancel any booking if the vehicle is not up to our hygiene standard.
  2. If the boot/luggage compartment is full or unhygienic we will not be checking spare wheels during the service.
  3. If the engine bay or underbody of the vehicle is dirty beyond the standard dust and debris, extra charges will apply to clean and work on clients’ vehicle, but a quote will be provided and client must agree before any work is to be carried out.

Warranty:

  1. EuroJap Performance offers a standard 12month or 20,000km (whichever comes first) warranty on parts.
  2. No warranty will be provided on second-hand parts fitted to a client’s vehicle.
  3. The client will agree that any second-hand part warranty provided by the wreckers will be dealt with between the client and the wrecker. EuroJap Performance will not be involved in any warranty claim between the wrecker and client.
  4. No warranty will be provided on any performance modifications, tuning services, or alterations on a client’s vehicle.
  5. No warranty will be provided to any vehicles used on any race track.
  6. Faulty workmanship warranty is only covered for the first 14 days once the client picks up the vehicle from EuroJap Performance (however can be extended under extenuating circumstances at EuroJap Performances’ discretion).
  7. Any warranty will only be considered following an inspection by EuroJap Performance and the vehicle must be returned in the same condition in which it left our premises, with no third-party work, modifications, or repairs undertaken since.
  8. The vehicle must be presented to our premises for assessment of the alleged fault or damage prior to any determination, approval, or provision of warranty coverage.
  9. In the rare case, an alleged fault or damage exceeds what EuroJap Performance can reasonably repair, the matter may be referred to our insurer for independent assessment.
  10. If EuroJap Performance is deemed liable, approved repair costs will be covered, or a settlement offer will be made, determined by the insurer.
  11. If EuroJap Performance are deemed not liable, all investigation and assessment costs will be payable by the client and invoiced by the insurer.
  12. EuroJap Performance provides no warranty, guarantee, or liability for parts supplied directly by the client.

Terms and conditions of acceptance:

By engaging EuroJap Performance to carry out any service work, repairs, modification, performance, or related work, the client acknowledges and agrees to be bound by the terms and conditions outlined above and is not negotiable.